Support
The Kamit communications Inc service can be used with a multitude of IAX, SIP and H323 clients. Configuration instructions are listed below.
General
Please use the following information and gateways for your connection in username enter account id and in password enter your pin code. Your gateway needs to be one of the following: 1) eugw.ast.yinn.ca or 2) usgw.ast.yinn.ca
Dialing Rules
The proper way to dial a number is: country code + area code + number In general, you do not have to dial 00 or 011 or any other prefix before the country code when dialing any number. E.g. 18002001000 for USA +1-800-200-1000 number. One exception in dialing instructions is when using Ekiga.
Account balance
You can check available funds on your account calling our service number: 440.
Ekiga Configuration
- Open "Tools->PC-To-Phone Account" menu.
- Enter your Yinn Account ID and PIN code into "Account number" and "Password" fields. The PIN code is a 12 digit number. Both Account ID and PIN code you can see in the upper right of the main page after you login to your YINN admin center . To login to admin center you should use username and password.
- Check "Use PC-To-Phone service".
Other links on this page allows you to recharge and control the status of your account.
Verifying connection
To verify your internet connection and Ekiga setup you can dial our Echo test number "sip:441@eugw.ast.yinn.ca" and check your Account balance dialing "sip:440@eugw.ast.yinn.ca"
Dialing rules
Dial phone numbers you wish to call in international format: country code + area code + number.
E.g. "sip:18002001000@eugw.ast.yinn.ca" for USA +1-800-200-1000 number. No international prefix like 011 or 001 is necessary.
If ekiga.net is your default account, dialing sip:32456555 will be rewritten as sip:32456555@ekiga.net. Which is a call to another ekiga.net user.
Dialing sip:003245655511 or sip:003245655511@ekiga.net will be rewritten into
sip:3245655511@eugw.ast.yinn.ca. That will be a call to 3245655511 Belgium phone number using yinn.ca service.
Configured to use an account with sip.yinn.ca host (instead of eugw.ast.yinn.ca which was default for previous Ekiga versions). This can be verified and set in Accounts settings window (Ctrl+E).
Destination number should be specified in international format. E.g. sip:442071234567@sip.yinn .ca to send an SMS message to a UK number.
SMS message will be sent from the phone number specified in the caller ID section of your admin center. Go to TELEPHONY section, then click caller ID. Make sure you set it to your cell (mobile) phone number if you expect to receive SMS responses back to you. Number should be specified in international format as explained above.
Rates and details about sending SMS's available in your yinn admin center.
Receiving calls
To receive calls from regular phones with Ekiga you need to buy a personal numbers /DID and configure its forwarding.
To purchase a DID, login to your admin center and click "online shopping" link. You can buy local and toll free numbers from many countries.
In your admin center the "personal #'s" page allows you to configure your purchased DID's. To receive calls with Ekiga, DID should be forwarded to "Your IP phone" choice in the forwarding profile. Using "Default" redirect profile will do it.
Ekiga phone should be configured to use Yinn and be registered at Yinn servers. To check it, open Account Dialog ("Edit -> Accounts" menu).
If you are behind the NAT it may be required to decrease keep-alive interval to keep your NAT ports open. You can do it with this shell command:
gconftool-2 -t int -s /apps/ekiga/general/nat/binding_timeout 30
and check new value with:
gconftool-2 -g /apps/ekiga/general/nat/binding_timeout
Audio settings
We recommend to use one of G.711 codecs PCMU or PCMA. If you have limitted badwidth or satelite connection you may get better results using iLBC codec. Use our Echo test to evaluate call quality.
Known Ekiga issues
Call interupted 20 secondes
Echo test
You can test quality of your connection and your phone setup using our Echo test. Please dial: 441 and follow instructions.
In echo test everything you say will be repeated back to you just as soon as it is received. The purpose of this test is to give you an audible sense of the latency between you and the machine that is running the echo test application. You may end the test by hanging up or by pressing the pound key.
For more informations please call 18777399119 (usa/Canada) or send us em ail at info@yinn.ca
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